Will-Call Policy

CRL is employing the following policy regarding the pick-up of complete Will Call orders.
Customers who place a Will Call order will receive an automatic notification by fax and/or e-mail when their order is ready for pickup.

Orders not picked up by the 5th day after the Will Call Notification will be cancelled and restocked. Customers with cancelled and restocked orders will be responsible for an 15% restocking fee. Custom manufactured or special-order materials will be assessed a 100% restocking fee.

Cancellation dates may be extended for customers who call in a timely fashion with a reasonable request.

Customers wishing to avoid a cancellation and restocking fee can have their order shipped in the most economical way by calling before the cancellation date.