Shipping Information

Shipments
All shipments move F.O.B. our regional service centers unless otherwise specified. Shipments will be made in any manner requested by the customer - Regular or Air UPS, Express Mail, Parcel Post, air freight, motor freight or other common carriers. In the absence of routing instructions, we will ship via the least expensive way. We usually try to ship all orders UPS if size and weight permit. Because of size or weight restrictions, we sometimes have to ship via common carrier. As a service to you, we have designated a space in your computer account file to put your choice of common carrier. If you wish to ship via a certain common carrier, contact our CRL Customer Service and ask them to put that carrier's name into your account file. The following are the different methods of shipment available for most orders:

UPS (United Parcel Service)

Ground Service
Serves the 48 contiguous United States. We find that this service for small packages gives the best results and we use it whenever possible. However, we are limited by the following:

UPS has established specific weight and size limits for the packages that you send with all UPS services. The restrictions below only pertain to individual packages. There are no limits to the total weight of your shipment or the total number of packages in your shipment. Shipments larger than the limits listed below will require the use of our UPS Freight services.

Note: Packages that exceed UPS weight and size limits are subject to an Over Maximum Limits charge.

The limits listed above apply to most packages and destinations, but there are some variances because of different local restrictions in some countries. (source UPS.com 9/17/2014)

UPS Next Day Air * (Red Label)
Delivery Commitment
Next business day delivery by 12:00 noon, for all 50 states and Puerto Rico.
Some locations in Alaska and Hawaii require additional transit time.

2nd Day Air * (Blue Label)
Delivery Commitment
Delivery by the end of the second business day for all 50 states and Puerto Rico.
Some locations in Alaska and Hawaii require additional transit time.

3 Day Select *
Delivery Commitment
Delivery by the end of the third business day in the 48 contiguous states.

UPS Next Day Air Saturday Delivery * ^
Delivery Commitment
Guaranteed delivery by 1:30 p.m. based on destination

* To ensure service, next day orders must be placed with CRL in your service area before noon your local time.
* No aerosol cans or hazardous materials can be shipped Air UPS.
* Shipment via these methods do not qualify for any Freight Allowance.
^ Additional charge will be added to the Next Day Air charges. Weight, size and hazardous material regulations apply to UPS Next Day Air shipments also apply to Saturday delivery.

Air Freight*
All air freight shipments will be sent collect, only at the request of the customer. Because of the high cost of air freight, we suggest our customers use it only when absolutely necessary. We will be glad to rush any air freight order for you, however, we are limited by the following: *Shipment via these methods does not qualify for Freight Allowance.

Parcel Post
We insure all Parcel Post shipments. Total postage charges are added to your invoice. If you send payment with your order, please estimate an amount for postage and insurance and include an adequate amount. Any overage will be credited to your account; a shortage will be charged to you. We use Parcel Post only on request or when the destination is not served by UPS. Motor Freight or Common Carrier*
We will ship by common carrier only when weight and size limitations require that we do so. Each regional service centers usually has 8 to 12 freight companies that make daily pick-ups and cover all the areas to which they ship. If you wish your shipment to go by a specific freight company, please request it when you place your order. We will make every effort to ship your order by that carrier.

Orders drop shipped to residential areas are subject to a residential delivery charge in addition to the freight cost. *Shipment via these methods do not qualify for our Freight Allowance, by Policy.

CRL's Service Level
Over the years, we have built our business on service and getting your order shipped as soon as possible. This is still our prime objective. However, we ask you to please understand we cannot always provide same-day shipping. It takes approximately three to four hours from the time the order is taken (if there are no problems) until it is packed and ready for shipment. Orders called in late in the day, or orders which have problems (such as exceeding credit limit, account past due, address change, etc.) take longer. We may hold your order for a day or two because we are out of stock on an item and we anticipate receipt of the item in a few days, allowing us to ship your order complete by holding it until the merchandise arrives. We would like to have three to five days to process your order. That way, if we ship your order the same day you will be happy, but if we take a couple of days, you will understand. Sometimes an emergency will come up and you will need the merchandise immediately. We understand this can happen. If you tell us this when you place the order, we will stock check the merchandise you need, and make every effort to get it out the same day. When requesting this service, be sure to get the name and telephone extension of the person you deal with, as it is that person's responsibility to follow this order through. Should any problem arise, contact that person directly.

CRL Freight Allowance Policy for U.S. and Canada
C.R Laurence Company has a freight allowance policy virtually any customer can take advantage of. If you place a qualifying order, and the order contains $2,000.00 or more worth of freight allowable products, we will rebate your freight costs when you pay the invoice within the printed terms. In order to qualify for the full freight allowance, your order will comply with these qualifications:

Minimum merchandise value includes $2000.00 or more in qualifying products. Certain products are exempt from qualification: custom fabricated architectural systems or components; stock lengths of architectural railing or tubing metals, including heavy aluminum base shoe; storefront, curtain wall, and window wall extrusions; fabricated entrance and storefront doors, including monumental, hurricane resistant, and blast resistant models; glass machinery and warehouse equipment; major shop equipment such as cutting tables, storage and transport racks, lifting and materials handling frames, and insulating glass equipment; truck-mounted glass racks; bulk or cartridge packed sealants and adhesives; bulk abrasives and polishing compounds. Products sold at discounted or contract prices negotiated between CRL and the customer are exempt from qualification.

The order ships at one time to a single delivery point in the 48 contiguous United States. All shipments to Alaska, Hawaii, U.S. Territories, or destinations outside of the U.S. are ineligible for freight allowance. Should you choose to ship and back order, the backordered portion does not qualify.

Open Account Customers: To collect your freight allowance, do this: If your invoice has the freight charges added to it, simply deduct these charges when you submit your payment. If your invoice does not have the freight charges added, and you received your shipment freight collect, you may deduct the freight charges shown on a photocopy of the freight bill you include with your payment. In either case, your payment must be made within the printed terms on the invoice. Payments made after the due date are not eligible for freight allowance, and we will charge back unauthorized deductions.

Bankcard Customers: Qualifying orders will be shipped freight prepaid upon verification of your bankcard.

C.R Laurence Company reserves the right to choose the carrier that will best service your point of delivery at the most economical rate. Under no circumstances will your order qualify for freight allowance should you specify shipment by air carrier, bus, or other premium carrier.

Note: If your order reaches the qualifying minimum and we are temporarily out of stock on an item, you will still be able to deduct the freight if you make payment within terms, even if the shipped invoice total does not meet the qualifying minimum. Back ordered items (if any) do not qualify for freight allowance when shipped at a later date.

Remember: By taking advantage of CRL's one percent cash discount and our freight allowance policy, you can save on your purchases. Aggregating your large stock and supply orders to meet the qualifying minimum not only saves you freight costs, but also will reduce your personnel and handling costs upon delivery of your order.

For questions regarding our freight allowance policy,
click here.