Credit Terms and Policies
CRL customers may make purchases on a CRL Charge Account, or pay with a major credit card when the order is placed. All new accounts are setup with terms to pay by credit card only.
Charge Account/Open Account Terms
Subject to verification of satisfactory credit, C.R. Laurence offers a charge account program to all customers. With a CRL Charge Account you may make one monthly payment for all your purchases. For your convenience, a statement of your account is sent each month. Our standard terms for charge accounts are 1% 10th prox, net 25th of the month. This means you may take a 1% discount on all purchases made during the prior month, by paying by the 10th of the current month. If you choose not to take advantage of the discount, the entire balance is due on the 25th of the month. If payment is not received by the 25th of the month, your account will be charged a 1.5% service charge, and future orders may be placed on hold pending verification or receipt of payment.
Open Account Payment Options
C.R. Laurence offers several payment options to customers with an Open Account. We offer payment by check, wire transfer, ACH Credit (eCheck), Check by Fax and Check by Phone. If you choose the wire transfer, Check by Fax or Check by Phone options all you have to do is call the CRL Credit Department at (800) 421-6144, and ask for Ext 5276. They will be happy to help you with these payment options. You can also contact the Credit Department online by clicking on Contact Us, then on the Credit Department link for help with these payment options.
CRL eCheck option allows for Open Account customers to pay by using ACH credit via direct debit from your checking account. This is sometimes called an "electronic check" or "direct debit", and it works just like any other payment you'd make online by simply providing your bank account and routing number. These transactions are made possible by the Automated Clearing House (ACH), an electronic network for securely disbursing payments. The bank account information is securely stored with the third party so that CRL only sees the last four digits of the bank account. For more information call the CRL Credit Department at (800) 421-6144, and ask for Ext 5276.
Establishing a Charge Account
After you receive your Log In account number, request your CRL Charge Account by completing the credit application online. Simply Log In to the web site, then click on the link on the top of the page called "My Account", then click on "Other Information", then "Open Account Application".
We consider the CRL Charge Account to be an important privilege for our customers. However, the privilege may be revoked at our discretion. We consider habitual delinquency, NSF or other returned checks to be grounds for immediate suspension of Charge Account privileges. Charge Account privileges will remain suspended until the past due balance is settled in full. If your account becomes delinquent, you will receive a notification of the past due balance and a representative from our Collections Department may contact you. If you are unable to make satisfactory arrangements to pay your bill, it may be necessary to refer your account to our Collection Attorney.
Checks returned from the bank for non-sufficient funds, stop payment, etc., will be charged a $25.00 service charge, and all future business will be Cash in Advance with payment by Certified Funds or Credit Card.
Credit Card Customers
Credit Card purchases may be made with Visa®, Master Card®, Discover® or American Express®. You will need to provide all pertinent information at the time you place your order. Your order will then be shipped pending verification with the credit card company. You will have the option to create a credit card profile for future transactions. CRL has a very strict credit card security policy in place. CRL personnel have access to very limited card information. The actual card information is kept by a third party, Wells Fargo Bank. The only information CRL has access are the last 4 digits on the card, the card?s expiration date, and the name on the card. When creating a credit card profile, you will enter the:
Questions About Your Account
- Card Name
- Complete Card Number
- Card Holder's Name exactly as it appears on the card
- Expiration Date
- Three Digit Authorization Number on the Back of the Card
- Zip Code of Card Holder
If you have questions about your account status, need any information about your statement, or require copies of invoices, credit memos, etc., please contact the Credit Department.
Credits and Refunds
If your account has a credit balance, you may offset this balance against a future merchandise purchase. We do not issue cash refunds.
Correcting and Updating Account Information
Our customer records are maintained on the CRL computer system. It is important that we have the most current and accurate information regarding your account. If you have changed your firm name, shipping and / or billing address, or phone number, let us know. Contact the CRL Customer Service Department.