Dear Valued Customer,
In my last letter, I discussed a few things we learned from the comments we received through our Net Promoter Score (NPS) initiative. One of the key requests was to have freight charges for parcel shipments stated up front at the time of checkout.
We’re pleased to announce that effective February 25th, 2020, we will provide a new UPS Freight Calculator on the C.R. Laurence website. This new feature integrates powerful UPS web-based shipping capabilities into our website to provide visibility of your shipping costs when you enter your order. This means you will no longer have to wait to get shipping costs on products that ship UPS parcel.
In some cases, you may have products in your shopping cart that can’t be shipped via UPS. In these situations, shipping costs will be applied using our normal process. This new feature is currently only available online. If you make a purchase over the phone or by fax, shipping costs will be applied at invoicing.
The purpose of this new service is to continuously become a better business partner and enhance your customer experience. We hope these changes will make doing business with CRL easier and lead to increased satisfaction with the level of service you receive. As always, I welcome your feedback on any areas where we can improve your CRL experience.
Lloyd W. Talbert
C.R. Laurence Co., Inc.